Motorwerke first came to my notice through one of their advertising campaigns targeting European premium brands. My LR was in the Mall parking lot and when I returned to it there was a plasticized ad on the windshield asking me to give Motorwerke a try. I noticed that my LR and a BMW close by were the only vehicles that seemed to have received this attention. Because the ad was plasticized it was easy to keep and a few weeks later I dropped by to check out their shop. After meeting Jeff and hearing their philosophy on car care and seeing the shop - which, for cleanliness and organization, closely resembles a racing team's shop - I decided I would give them a try when my next maintenance was due.
Shortly thereafter I required a brake job. I had a quote, but I went to Motorwerke for their quote. They not only gave me a better quote, they explained what parts they would use to end the heavy black brake dust build-up so prevalent on European vehicles. All work was done on time and met the quote. As a bonus, the brake dust issue has gone away as promised.
Recently, my LR stopped working just above Brenda Mines with the check-engine light on. It was towed into Motorwerke. It was not an easy issue as there was more than one problem, including rodent damage under the hood. Throughout, Jeff and Jennifer kept me informed of their progress and handled the insurance claim for the rodent damage. In the end, it turned out that I had dirty gas, my fuel filter was almost blocked and the fuel filter looked like I had loaded up on Fraser River water. Most of the rear-end of the LR had to be taken apart to get at the fuel pump and tank. Jeff took the time to show me the work and what had to be done. When all was fixed, my gas mileage improved by nearly 3 litres/100 Km. Obviously the dirty gas had been in the tank for some time affecting performance.
From my experience, the team at Motorwerke, Chris, Jeff and Jennifer know their clients and treat them on personal level. Professionals running a professional operation.
- Allen Batchelar