From 601 reviews
G Y
G Y

Excellent work and quality customer service from Brad Van Achte.

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Terry Wright
Terry Wright

Brad & the team were great to work with, I'm excited for them to be my new service dealer for our Range Rover Sport Diesel!

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Darren Metz
Darren Metz

Service was extremely professional, felt looked after and Brenden paid close attention to detail. Even sent pictures of the work process and sent me home with a washed and detailed vehicle as well. My family would highly recommend Motor …

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Allison
Allison

Had a great experience at Motor Werke. Brad helped me out and answered all of my questions. Would definitely recommend 👍

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raven smedley
raven smedley

Very impressed with punctuality and the complimentary services such as cleaning our vehicle and providing us with a new vehicle while we waited on repairs.

10/10 definitely going back

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Liezl Cullinan
Liezl Cullinan

MW is reliable, friendly and trustworthy.

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Holly Povah
Holly Povah

MotorWerk has been nothing short of amazing. I just had some significant work done to my 10 year old beloved vehicle. I have never had a such fair, kind and thorough experience- I do not drive a luxury vehicle, but I actually think they …

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Uzi
Uzi

Lit

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EMİRHAN AYDIN
EMİRHAN AYDIN

Awesome customer service and care!

Response from business owner

Thank you for the 5* review, it's always a pleasure to see you and your well maintained BMW. Sophie & the MW team

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Dorothy Evaskevich
Dorothy Evaskevich

Wonderful and knowledgable staff, great service, fast and accommodating.

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Dave Brougham
Dave Brougham

MW went above and beyond in their customer service and technical expertise. After unsatisfactory experiences with other shops, MW quickly identified the issues, worked with on solving the issues and came within my budget. Well done! I …

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Response from business owner

Hi Dave, thank you for the 5* review. I'm glad we were able to find the issue and get you back on the road as soon as possible. I hope you're enjoying the snow over at Lake Louise. See you soon. Sophie & The MW Team

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Johnny Rethmeier
Johnny Rethmeier

Everything and more that you can expect from a professional workshop. We were welcomed super friendly, they took their time for us, everything was explained to us and we were constantly kept up to date. If I could give more stars than 5 I …

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Response from business owner

Thank you for your kind words Johnny & Nadine. I hope you made your trip across Canada safe and sound. Sophie and the MW Team

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Jim Kildare
Jim Kildare

I took my Merc in for a “B” service. Dealing with Chris was a pleasure, he went over in detail what needed attention now and what is required next. Excellent service and repair.

I took the car in clean and got it back in showroom condition…

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Richard Phillips
Richard Phillips

Very pleasant experience. Friendly knowledgeable staff, courtesy shuttle back to my house. Safety was completed in a timely fashion and I received a. Complementary car wash. I will use this place going forward.

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Kevin Job
Kevin Job

Thorough annual inspection of the vehicle. Very professional employees and shop. First time at Motor Werke and would definitely recommend them.

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Jeannette LeBlanc
Jeannette LeBlanc

The team at Motor Werke completed a comprehensive inspection on a used vehicle I was considering purchasing, and I am so very glad I chose them. Thanks to one of their technicians doing a thorough vehicle check, I avoided what was …

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Ivan Sergeyenko
Ivan Sergeyenko

Tod did a fantastic job detailing my wife's car, leaving it looking like new. Extremely happy with the results.

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Andrew Ellwood
Andrew Ellwood

Prompt, efficient and did exactly as agreed upon.

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Amanda Eberts
Amanda Eberts

Wonderful service! They were able to squeeze my car in to diagnose and repair, even thought they were fully booked up for weeks. Communication was great, and cost was fair and discussed thoroughly! Thanks for everything and to everyone! …

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Beverley Forbes
Beverley Forbes

Recently I had an unfortunate accident with the convertible too of my BMW. After calling several auto body shops, I was fortunate to speak to Braeden of Motor Werke. He was interested in my story and asked detailed and relevant questions. …

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D.E A
D.E A

Top Notch Service. Above and beyond any of my expectations. Thank you MW and all staff.

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Becky Komant
Becky Komant

I’ve used several detailers over the years and they by far are the best! Highly recommended and will definitely be back! Thank you!!!

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Allan Rogers
Allan Rogers

From front to back, staff and service at Motor Werke was exceptional!! Just completed my third appointment with significant repairs and maintenance performed including clutch/pressure plate and flywheel, pullies, belt, oil change. All …

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Response from business owner

Thanks Allan, thanks for the 5*, we really appreciate it. We look forward to seeing the boxster in the new year for the exhaust work! Sophie & The Motor Werke Team

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Terry Confortin
Terry Confortin

There was a ton of work to be done and it did take a while to complete, Chris and team were great on keeping informed on progress and delays. Just got it back today and it runs beautifully and very quiet for a VW bug, hardly heard them pull…

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Quincy Vrecko
Quincy Vrecko

Prompt and professional. Staff was very kind and accommodating. Thank you very much will return.

Response from business owner

Hi Quincy, thank you for the 5* we really appreciate it!

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Keith Bishop
Keith Bishop

The good folks at MotorWerke are as thorough, honest and transparent as it gets. I am very happy to pay for the quality of service I receive in having our vehicles looked after there as I have total confidence that what I’m being told needs…

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Response from business owner

Hi Keith, thank you for your 5* review. The LR and BMW are now in safe hands and we look forward to seeing you in the new year. Sophie & the MW team.

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James Sharp
James Sharp

I have been using Motor Werke for over ten years now and have always been very satisfied with the work performed and impressed by the level of expertise and professionalism.Chris and his staff go above and beyond making the experience a …

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Michael William
Michael William

Timely

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Jeff Whelan
Jeff Whelan

I am extremely happy with the services from MW. They went above and beyond, even got a complimentary detail on my car. I will not trust any one else to work on my Audi from now on. Thanks again!

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Bond 007
Bond 007

Detailed and thorough inspection of my BMW, explanation and video provided of any concerns that were noted. All work performed professionally and vehicle cleaned/detailed when I picked it up!

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herb journeay
herb journeay

Very diligent and thorough.

Response from business owner

Hi Herb, Thank you for the 5* review. Look forward to seeing you next year! Thanks, Sophie

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Diane English
Diane English

Incredible level of service – best I have experienced!

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Douglas Gill
Douglas Gill

I am very pleased with the brake work done on my Porsche. We recently went on a motor trip and the brakes performed very well with little brake dust and smoother operation than before. I was also pleased with how quickly they were able to…

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Gord Brown
Gord Brown

Hi Nathan the car runs and drives SO much better. A very fun and enjoyable ride back here with the lake on the left! I should have had this major tuneup done long ago its so much better.

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Marc Bellerive
Marc Bellerive

M Werkes did an awesome job with my car and we’re very professional in their approach and work. I would certainly recommend them to anyone looking for the white glove touch

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Ian Share
Ian Share

It’s the most wonderful auto repair experience I’ve ever had in my 68 yrs of life. I can’t say enough good things about the the work they performed on my Mercedes 200B turbo in replacing my front wheel bearing and the wheel alignment they …

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Christine Reagh
Christine Reagh

I am impressed with everything about Motor Werke! My 2010 Q5 was in need of multiple age/mileage related repairs. They are honest and thorough, very knowledgeable and explain everything that is required in priority order, photos included…

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Claudia McLeod
Claudia McLeod

I highly recommend the MW team. We were having issues with our Audi TT and they kept us informed throughout our car's diagnostic challenges and repairs and ensured that as much of the bill was footed by our extended warranty company as …

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RC McKerlich
RC McKerlich

I took my vehicle to Motor Werke to have a complicated repair on my BMW and was reassured by their professionalism and the results. This was not new for them and they did a great job. Motor Werke's customer service was excellent as well – …

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Response from business owner

Hi Ross, Thank you for the 5*, we really appreciate it! Hopefully you enjoyed the rest of the summer with the top down :). See you in the spring! Sophie & the MW team

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Robin Brodhurst
Robin Brodhurst

The staff were polite and courteous. They completed the service on time at the price quoted and returned the car in immaculate condition

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Bill Uppal
Bill Uppal

Fixed diesel leak

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Jordan Dedosenco
Jordan Dedosenco

Great staff, very friendly

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blake drager
blake drager

Incredibly professional, punctual and transparent. Nathan, their technician worked several hours O/T to get me back on the road when they promised they would. Chris handled my file and called and FaceTimed several times to update me on …

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Response from business owner

Blake, thank you for taking the time to write a review. It's great that the smoking coming out of your exhaust was not a complete engine!.... Nathan has extensive diesel background coming from South Africa, and I would agree that he did a stellar job isolating the problem to the EGR failure. I'm glad we were able to get it all done on time to get you on the road safely to head back to the coast! Take good care & see you in the fall for your next trip out to see your son.

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Ken Hardy
Ken Hardy

Excellent service

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Frances Palsat
Frances Palsat

The service was great. My 10 year old vehicle looks like new.

Very happy with the experience

Response from business owner

Thank you for your comment on Johnny's wax detailing, he does a fantastic job so I'm glad you are happy! He enjoyed the project on Dave's vehicle as well. I hope you both enjoy the rest of the summer. Sophie & the Motor werke Team.

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Antony Weisstock
Antony Weisstock

Spark plugs and coils were replaced. Car was given a multipoint inspection and a full report was issued. Service included a car wash and cleaning. Great customer service was provided. 👍

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Mike Saunders
Mike Saunders

Was on vacation in Kelowna and had an emergency service that was required. No other shop in Kelowna could help me but Moto Werke was able to get me looked after and I was able to safely make it back home. Sophie was amazing and took the …

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Roy Ren
Roy Ren

I was passing by Kelowna on a road trip and my cayenne gts threw a check engine light all of the sudden. Worst part to ruin your road trip so I had to call around the town to find a place open on a Friday afternoon before the long weekend. …

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Candice Young
Candice Young

What a wonderful team.

Sophie was a star and got me squeezed in for my inspection appointment. The welcome was lovely, got myself a cool can of bubbly water, can't complain there. The check up was very well done and everyone I met who …

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Noah Janes
Noah Janes

Motor Werke is unmatched in customer service, professionalism and transparency. Ever since meeting Chris and the team, I haven't once thought about going to another shop. Techs Jason and Liam have taken great care of my X5, while Kyle and …

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Richard Stanton
Richard Stanton

A+

Chris and his team provide a great experience.

Highly recommend.

via Google
Landon Shannon
Landon Shannon

I had a flat tire on a Sunday, when all shops are closed. Chris and Nathan happened to be at the shop when they were closed and were kind enough to swap me to my spare!

Response from business owner

Landon, I'm glad we could help out! It's time for a new set of tires.

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Michael Vickruck
Michael Vickruck

Very good, costly but you get what you pay for. Really helpful and does excellent work would recommend for sure. Nathan did an excellent job and is very knowledgeable, he truly cares about the vehicles he works on.

Response from business owner

Mike, thank you for taking the time to write us your feedback. I’ll be sure to share this with Nathan. Enjoy the sunshine !

via Google
Bruce Clark
Bruce Clark

I brought my Lamborghini murcielago SV in due to a nice coming from the engine area. They when over and above to find the issue and were very professional regarding a full diagnosis of the Murcielago to point out any other issue I was not …

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Response from business owner

Bruce, you have an incredible example. Very nice Murcie — we will help you sort out the remaining items next visit. Take care.

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Ronald Brillinger
Ronald Brillinger

First time customer. Professional, competent, cost not unreasonable.

Response from business owner

Ron, our team works hard to take care of everyone who comes in for a visit. We are glad you are satisfied. Thanks !

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V A
V A

Brad, Marie and Liam were super professional and kind. They helped us out of a jam when we experienced engine trouble on our vacation to Kelowna. They managed to fit us into their very very busy schedule, gave us a lift and a couple of …

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Response from business owner

Awesome! It was a tight squeeze with the more than full schedule we had… but we pulled it off !

I’ll second the motion about five star efforts by Marie, Brad and Liam :). Thanks for your feedback.

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Alan Keith
Alan Keith

Everyone at Motorwerke treats you like royalty. They are very detail oriented and make sure you understand the service you need and give you the options to make the experience fit your needs and budget. Johnny's Wax shop made the car look…

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Response from business owner

Thanks for the rating. 🙂

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Zach Balderson
Zach Balderson

Walked in to MW and was greeted by Chris Germana. I needed some fuel line retainer clips for vintage Ducati. I was not thrown out and Chris went back to his shop and came back with what I needed. I had been all over town for these simple …

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Response from business owner

Zach, happy to help. Always interested in helping our local gearheads.... enjoy the build process with the bike and we look forward to a shop visit to see it once it is completed. Enjoy your summer. 🙂

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Tamara Paul
Tamara Paul

Best vehicle service ever from a repair shop.

Cappuccino and courtesy car upon arrival to the play by play through the day was amazing.

Then to top it off a pretty flower in my console and my car washed and detailed for pickup.

Worth the …

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Response from business owner

Tamara, we have a lot of customers from all over BC and AB.

We are grateful for them and their willingness to travel to see us. We appreciate you! Thanks for making the trip.

We just completed a major service on a Mini Cooper from Kitimat ! That’s a long haul for vehicle services.

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Sean O
Sean O

Can’t say enough about the high level of professionalism and service! Traveling between Kamloops and Penticton with whole family and had Christmas light dashboard experience while on the Connector. They invited us in immediately for a …

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Response from business owner

Sean, thanks for the review. Glad we could be helpful during your travels. 🙂

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charlotte van Buuren
charlotte van Buuren

Amazing team ! Honestly

The only people who can work on Maserati with no issues ! Sorry August , these guys are way more experienced with exotic cars lol.

Response from business owner

Thanks for the feedback !

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Timothy Mayer
Timothy Mayer

Brad kept me up to date on all repairs and progress. They were also very accomodating in giving me a courtesy vehicle when there was a delay in parts being sent.

Response from business owner

Tim, thank you for your feedback. We will be sure to share this with Brad.

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Carole C
Carole C

Always a great experience with the knowledgeable staff and assurance that repairs have been done properly.

Response from business owner

Thank you, we appreciate your review. We are here when you need us.

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Andy Le
Andy Le

Thank you Sophie and MW team for squeezing my appointment in last minute to tune up my Porsche for the upcoming car show!

And the cookie and flowers left in the car was a nice personalized touch. Will be back for sure !

Response from business owner

Andy, glad we could be of service to you and your gorgeous car. See you next time !

via Google
Tom Gladden
Tom Gladden

Motor Werke was highly recommended to me when I moved to the Okanogan. Chris and his team have always provided me with a level of detail and professionalism that is "second to none". In my opinion there is no other place to have your …

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Response from business owner

Much appreciated, Tom. Your Cayman S is so clean, very nice example. Let us know if you decide to sell it ! 🙂

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Okanagan Contracting MW
Okanagan Contracting MW

Outstanding service and professionalism from every single team member. They go above and beyond, I have never had that kind of experience from a mechanic shop.

Brad was my service advisor and he was excellent.

Not just a clean car post …

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Response from business owner

Mitch, thanks for taking time to write. This might be the best review we have ever had !!!

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Gurbir Singh
Gurbir Singh

I won’t say much but I would just recommend everyone to visit and trust them as they are professionals and keep their word and are very hard working just loved their work and their spirit

Response from business owner

Thanks so much for your feedback. Our people treat everyone this way, customers, suppliers, vendors, even the tow truck drivers… they are all the reason we come to work everyday. It’s all about serving others. 🙂

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Leanne Kruger
Leanne Kruger

Very thorough. Felt in good hands. They genuinely care about me and my car.

Response from business owner

Leanne, thanks for the review. We look forward to seeing you soon.

via Google
David and Marilyn Kornell
David and Marilyn Kornell

Chris and Brad were very helpful and explained what the issues were and how they were going to correct them. They did it quickly and kept me informed as to the progress. Would definitely use them again.

Response from business owner

We appreciate your review.

via Google
Robert Adams
Robert Adams

Outstanding customer service and the quality of craftsmanship was top notch. Definitely exceeded my expectations. Thanks Motorwerke!

Response from business owner

Robert, thanks for writing us a review.

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Geoff Freer
Geoff Freer

You cannot go wrong with Chris and his Team! Great service and a straight forward approach with recommendations, documentation, excellent implementation and communication along the way.

Response from business owner

Geoff, thanks for the review !!! We work hard and do our best. Glad to hear it’s working the way we set out to do it.

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Taylor K
Taylor K

Tod and his team are very professional and do a very good job. highly recommend this company for all of your detailing needs!

Response from business owner

Thanks !!!

via Google
Dee Burton
Dee Burton

Excellent service, their inspection is very thorough and they provide you with pictures and videos in addition to the documentation which helps determine priority for repairs/maintenance outside of the regular tuneup that needs to be be …

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Response from business owner

Hi Dee, Thank you for the 5 star review. You were very patient whilst getting the repairs done on the Q5, we appreciate it and were looking forward to being your new shop here in Kelowna. We will see you in the fall! Thank you, Sophie and the MW team.

via Google
ashish deb
ashish deb

Prompt and great service and timely shuttle drop off

Response from business owner

Hi Ashish, thank you very much for the 5* review. We really appreciate it. Sophie and the Motor Werke Team!

via Google
Sue Marko
Sue Marko

This is one classy outfit! In this post-pandemic era where "due to covid, we are going to provide you with way less and charge you way more" Motor Werke sets a bar that makes me feel really good about taking my new little summer car to them…

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DaneHouse
DaneHouse

My first experience with Motor Werke was excellent in every way. They were incredibly thorough with their inspection and communicated every step along the way. I also had my car detailed and ceramic coated, so it looks like new again. …

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Response from business owner

Hi Shaune, thank you for your review, we really appreciate it!! You were an absolute pleasure to deal with and we look forward to looking after you and the BMW in the future! Many thanks, Sophie and the Motor Werke Team

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Keith Robinson
Keith Robinson

Motor Werke gives sound advice and utterly reliable service to my ageing Volkswagen. They prioritize various aspects of my vehicle's needs, based on safety and performance, that help me to extend the life of my car. I highly recommend …

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Response from business owner

Hi Keith, Your VW is one of the best maintained Golf's we’ve ever seen here. We will always give you sound advice and always look forward to seeing you here at the shop. Thank you, Sophie and the Motor Werke Team.

via Google
Sherlina
Sherlina

Each visit is always a stress-free visit. The MW team is transparent, friendly and keeps you informed of progress from start to finish. The best feeling is knowing each time a service done (no matter how big or small) you get car cleaned …

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Response from business owner

We value you and everyone who comes into our Werke shop. I’m glad we help alleviate any stresses that go along with serving a vehicle.

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Ray Mills
Ray Mills

Great service. Thorough and professional.

Response from business owner

Hi Ray, Your LM002 is a thing of beauty, we will always thank you for your patience whilst we work on your vehicle due to the nature of the repairs. We look forward to seeing you in the fall. Many thanks, Sophie and the Motor Werke Team.

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Margo Finnson
Margo Finnson

My old Jag was in Motor Werke for most of the winter. The staff worked on it as time allowed and the car was ready for me to pick up this spring. During the duration I was updated on a regular basis as to the work being done and what the …

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Jeff Aubin
Jeff Aubin

My vehicle was towed to MotorWerke due to an engine issue. The team at MotorWerke happily at the last minute were able to secure a courtesy car for me which I was extremely grateful for and let me hang onto it until they were able to …

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Response from business owner

Jeff, you rock… this is great feedback for our team. We will be reading it during morning meeting next week 🙂

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B Buhr
B Buhr

Excellent service!! 50 Stars! Sophie is lovely, professional and knows her stuff! They kept us informed over the two days the car was in the shop to let us know the results of the inspection and diagnostics. Photos and videos! Wow. Best …

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Response from business owner

Yes, Sophie is certainly an incredible woman. Not only a rockstar but a superhero. She was once given a custom award we built for her because she ran out to the lot one day and saved a run away Lamborghini from running into a Land Rover !!!

The parking brake did not hold and it started rolling, she caught it in the nick of time !!!!

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Sue Marko
Sue Marko

GREAT service; they were able to squeeze me in and perform services same-day that I called (twice!) and I really felt like they were grateful for my business. Their shop is immaculate and their people are very professional and friendly. I …

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Response from business owner

Sue, thank you for your observations and comments on our company. We are very grateful.

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Lyndon Thomas
Lyndon Thomas

The service was first class and the detailing job was terrific. Thanks to the MW Team.

Response from business owner

Thanks ! See you at breakfast next week. 🙂

via Google
Jim Kay
Jim Kay

We trust Chris and team with our BMW 328ix. Over the past six years, they have always performed work with a high degree of professionalism and competency. They deliver on time and on budget. We never hesitate to recommend their above and …

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Response from business owner

Jim, you rock !!! Great to catch up last week. Come in to say hi when you are in the area.

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Colin
Colin

Outstanding, professional service. My vehicle and I were treated like gold, and I was not pushed or upsold. They were transparent and knowledgeable about my vehicle and presented me with a thorough outline of my options. My preferred choice…

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Response from business owner

Colin, we really do appreciate your thoughts and comments about our team.

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Larry Hancock
Larry Hancock

Always detailed and professional.

Response from business owner

🙂 thanks !

via Google
James Konnekt
James Konnekt

Great Team who care about their service and clients. If you care about your car and are looking for folks who will care as much as you do, this is a great shop! --MW can also assist and help you with anything you would like to change and or…

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Gareth Griffiths
Gareth Griffiths

My first interaction with MW was booking and (subsequently) rescheduling my appointment – all of which was done smoothly and professionally.

My car had come off a trailer, out of province, and I need a plate to get it to MW.

They loaned me…

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Response from business owner

We are glad it all worked out. Thank you.

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Jared Baylis
Jared Baylis

The Motor Werke team was fantastic to work with! They showed attention to detail the through the whole process and worked with us sourcing solutions for any hiccups that arose. Highly recommend!

Response from business owner

Jared, we will continue our commitments when you come in next week. We will get it sorted out.

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Brett Stacey
Brett Stacey

The most friendly and professional team I have dealt with. Very knowledgeable and not afraid to go the extra mile for you. I was also extremely impressed how clean the repair bays are I would feel comfortable dropping my lunch on the floor …

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Response from business owner

Thanks big guy !

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Quarter Tank Garage
Quarter Tank Garage

Super helpful staff with a great amount of knowledge in there field!!

Response from business owner

🙂

via Google
kyle pineau
kyle pineau

The team at motorwerk did a great job servicing and repairing my recently purchased BMW. The process was clear and transparent. My service advisor, Brad, was communicative throughout the process. My vehicle was there 2 weeks. There was a …

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Response from business owner

Kyle, you rock. Love your BMW and the tasteful upgrades you have chosen.

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Dan
Dan

First thoughts: Professional and clean shop and office. Gave us a loaner car while they worked on our car. Kept us updated on the service they were providing. Fixed our car and washed it inside and out afterwards.

Couldn't ask for anything…

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Response from business owner

Dan, we appreciate this!

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Kevin Schmidt
Kevin Schmidt

This was my first time at Motor Werke as I usually take my European vehicles to the dealership. The level of service and professionalism is unmatched across any industry here. I dealt with Sophie and she is fantastic! I was looking for a …

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Response from business owner

Kevin, this rivals any review we have ever had. We will be sure to share this with the entire team.

Thanks for taking the time to write your thoughts. 🙂

via Google
Carl N
Carl N

Best customer service in the Okanagan!

Response from business owner

Thanks, Carl… one of our longest standing customers. We appreciate you !!!

via Google
Laureen Lohin
Laureen Lohin

Amazing service, highly recommended

Response from business owner

Thanks !

via Google
Allen Finch
Allen Finch

They update service progress by text. Provide vehicle inspection covering all vehicle components and report on deficiencies and suggested maintenance intervals – even took samples of drivetrain fluids. Would highly recommend.

Response from business owner

Thank you – Allen. 🙂

via Google
Michael Griffin
Michael Griffin

Excellent and on time service

Response from business owner

TY 🙂

via Google
Tom Treadgold
Tom Treadgold

Forthright information

Response from business owner

Much appreciated

via Google