Chris and Jeff have been caring for our cars almost since we moved to Kelowna. My 67 mgb gt v8 conversion has been Jeff's "baby" and I think he's worked out the most difficult bugs. Just today I stopped in without an appointment because my wife has curbed the front end on her car and the air dam was hanging down. I think Jeff delayed his lunch to put it on the hoist, replace the broken screw putting everything back in place ( to my wife's great relief ) and then Chris saying " no charge". Quality service from quality people.

John, we were more than happy to fit you in and get your wife’s car back on the road. Always a pleasure to see you. Thanks for the great review. Motor Werke
5 MW Motor Werke 7/28/2017

Thanks for doing such a wonderful job on my car. It is a pleasure to drive it now that the noise is gone and its nice and quiet. Detailing the car is a great idea and a pleasure to drive the nice clean and shiny car.

Glad you were happy with your service and are enjoying your vehicle again! Thanks for your comments! Motor Werke
5 MW Motor Werke 7/27/2017

Few warnings: 1. What you're quoted is never what you'll be asked to pay when you arrive- there's always a surprise "hidden" somewhere. 2. If you happen to have gift cards, beware: you cannot use them at the same time as getting a customer loyalty discount. Ever heard of a business that doesn't allow you to use gift cards on a sale item... asking you to pay pre-sale price just because you have gift cards?? (The answer is NO!!). Ridiculous and complete non-sense. Opposite of customer loyalty. 3. A light bulb changed for over $600, only to find out just weeks later it wasn't installed properly. When I took it back, they charged me for it again, and I had to point out to them that it was their own faulty work, so NO, I wasn't going to pay for it twice. 4. If you ever find an error in what you've been charged, don't expect to be reimbursed appropriately or in a timely manner. You'll have to be persistent-- only way you'll get your money back, if you're lucky. 5. Document everything! Quotes, emails, conversations... AND after all this, you'll walk out made to feel you're the one who is difficult. Best of luck.

Thanks for your feedback. We are sorry that your experience with us was less than you expected. We strive to provide accurate estimates and detailed service reports so there are no hidden surprises for our clients. We would be happy to discuss this situation with you face to face in our shop and perhaps offer more clarification on our policies and procedures. Motor Werke
2 MW Motor Werke 7/22/2017

We had an engine warning light come on in our older Jaguar while vacationing in The Okanagan. We found Motor Werke online via the positive reviews and were not disappointed. Chris and Kayleigh were professional, helpful and accommodating from the moment we stepped into their office. They even gave us a complimentary loaner car while they kept our car for diagnosis and repair, which was a much appreciated gesture, considering we were not regular clients. They diagnosed the issue we came in for but also discovered another more serious problem and took care of that too. Chris made sure we knew the cost and detailed the repairs ahead of time. The invoice was not cheap but you get what you pay for and what we got was exceptional service, peace of mind and a vehicle that was thoroughly serviced and repaired. Wouldn't hesitate to use them again if the need arose!

5 MW Motor Werke 7/20/2017

I just want to thank the staff for great service and a fantastic experience from the time I dropped my vehicle off to when I picked it up. I will definitely bring my car back for all its maintenance.

We are happy to have given you the quality customer experience you deserve. We look forward to seeing you again! Motor Werke
4.5 MW Motor Werke 7/20/2017

Thank you Chris and your amazing team for your diligence and passion for excellence. I have and will always refer anyone I encounter to your business based on my experiences with you and your staff.

Thanks Rita! We appreciate your business and your referrals! Motor Werke
5 MW Motor Werke 7/15/2017

I worked with Chris and the Motorwerke team from pre-purchase to present on my 2001 BMW 330ci. It has been nothing but a very precise and pleasurable experience. They are always on top of what has been and needs to be done on my car and will present me a complete quote of the work before it is done. I have driven my car to its limits and it has never let me down. With the level of quality and professionalism I experience at Motorwerke, cost is relative. I will not pay less for less.

Hi Charles – we are always happy to see you and to service your BMW with the care it deserves. Thanks for your great comments on our level of expertise and professionalism. These qualities are a point of pride for us! Motor Werke
4 MW Motor Werke 7/11/2017

Not pleased with the diagnosis

Hi Greg. So sorry to hear that you weren’t happy with the diagnosis on your vehicle. Please feel welcome to call or come in to the shop so we can discuss your concerns in more detail. Motor Werke
1.5 MW Motor Werke 7/7/2017

Fast service but $160 in labour to change a light bulb in 15 mins was pretty expensive.

Thanks for your feedback, Jay. Sometimes seemingly simple tasks can be quite labour intensive. We hope you will give us another opportunity to demonstrate our excellent level of knowledge, expertise and customer care. Motor Werke
2 MW Motor Werke 7/7/2017

I took my 1983 911 SC into MW in May/2017 for some over due repairs including redoing the heating system, overhauling the brake calipers, and repairing the odometer, replacing the tires, besides the normal maintenance. Chris and Jeff the mechanic, were very helpful in explaining what needed doing. Jeff had to make a special tool to remove the brake calipers and repairing the heating system and odometer were difficult to do. Additional work including cut-polishing the paint, re-dyeing the leather interior were carried out. I am very pleased with the result. The car looks and performs like it was new.

Hi Richard. Jeff is a great tech and we are happy to have him on board. So glad we were able to meet and exceed your expectations! Thanks for the feedback! Motor Werke
5 MW Motor Werke 7/4/2017
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